You never have to call. But you can.
Everything works without talking to anyone. If you would rather talk to someone, here is how.
Getting help
Three ways in.
In app chat
Fastest. One thread that never resets, so whoever picks it up sees the whole history. A real person reads it, never a bot.
Email
For anything with an attachment, a photo of a wiring problem or a document.
There is no support inbox yet, so no address is published here. Use the app or the contact form and a person will answer.
Phone
For when something is down and money is stopping.
The number and its hours are not published yet. Nobody has to make a phone call, and nothing on the platform requires one.
Common topics
Answers without waiting.
Reader will not take a card
Machine is not adding credits
Changing prices
When do I get paid
Paying a venue owner
Swapping a broken reader
Written answers to these are not published yet. Ask in the app and a person will answer.
Venue owner or employee? Your operator sets your access. Contact them first, then us.