Privacy policy · Torvyn

• Operators and business owners who sign up for an account, and the people they add to it.
• Venue owners who see the locations an operator shares with them.
• Players who pay at a machine. Players have no account with us, and we hold no player's name.
• People who write to us through Contact us in arcOP before they have an account.

• Sign-up and account details: names, the business's name, state and address, email and mobile number, any earlier value you change, and the results of our checks on them. You apply for your merchant account on our payment processing partner's own site; we keep its status and your merchant ID.
• The bank account you link for billing: the bank's name, the account's last four digits and our billing provider's reference to it, never the full account or routing number.
• Your machines and Card Readers: locations, machine names, prices, each Card Reader's status, and the sales records each Card Reader uploads; and each Card Reader's serial number, signal, battery and software version, its SIM and data use, and the position the cellular network reports for it, checked against its location.
• For each sale: its amount, time, Card Reader and machine, its result, and the payment's reference numbers.
• Photos you send with certain orders, or with a problem you report.
• Messages you send us in the chat, and the name you give if you chat with us before you have an account.
• The name you type to sign a lease or a swap in the app.
• If you are a venue owner: your name, email and mobile number and, when you accept venue terms, the name you type, your IP address and your browser.
• What the app and site need to work: the app's version, your phone's platform, your IP address, crash reports, the cookies that keep you signed in, and a notification token if you allow notifications.

• Full card numbers. Card data goes from the Card Reader to the payment network, not to us.
• SIM credentials.

• We text a code to your mobile number to verify it when you sign up, and may text one when you sign in with it.
• We may also text you sign-in codes, and messages about your orders, your readers or a step you still need to finish, when there is a reason to. These texts do not depend on the marketing box below.
• We send marketing texts, such as sign-up reminders, only if you tick the box agreeing to them. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help. Agreeing is not required to sign up or to buy anything.
• The frequency, rates, STOP and HELP lines above apply to every text we send.
• Sign-up reminder texts stop when you finish signing up, when you reply STOP, or when your sign-up is closed or deleted.
• We keep a record of each agreement for at least five years.
• We never share your mobile number or your agreement to texts with anyone for their marketing; the companies that deliver our texts get your number only to deliver them.
• Our Text messaging terms give the details: /legal/sms.

To run your account and your Card Readers, process your orders and payments through our partners, show you your sales, help you when you ask, keep the service secure, and meet our legal duties.

• Companies that run parts of the service for us: hosting, our database, text and email delivery, cellular connectivity, payment processing, shipping, address checks, error reports, bot protection, bank linking, notifications and app updates, and an AI service our team uses. Each gets only what it needs and must protect it as we do.
• Our team's AI assistant, Torvyn AI, answers staff questions about our records. To answer, it sends the AI service only an approved list of fields from records the person asking can already see. These can include names, phone numbers, email addresses, the words of chats and notes, and sales records. They never include passwords, sign-in codes, full bank or card numbers, or tax ID numbers.
• A venue owner sees only the locations an operator shares with them, and that operator's business name.
• We do not sell personal information.

• We keep your information while your account is open, and afterwards for as long as we need it for the reasons above or the law requires.
• An unfinished sign-up that holds no mobile number or email is deleted after 30 days without activity.
• The questions our team asks Torvyn AI, and its answers, are deleted after 12 months.
• Our activity log is permanent. It names the person who made each change by their account email and keeps other personal details out of it, or holds them only as a one-way code, so a deletion request may still leave a record that an action happened.

Email support@torvyntech.com to see or correct your information, to ask us to delete it, or to close your account. We answer each request ourselves, and we may need to keep some records. You can also ask in arcOP: tap Menu, then your name, then Delete my account (an account's Owner) or Delete my login. We finish a deletion within 30 days: How to delete your account. You can turn off notifications in your phone's settings, and stop marketing texts by replying STOP. You can stop marketing emails with the link in any of them.

arcOP is for businesses and is not meant for anyone under 18.

When we change this policy, we update the date at the top.

support@torvyntech.com · ArcaMaster TX USA LLC (Torvyn), 180 S Western Ave, Juneau, WI 53039